Yes, we ship worldwide from Bali. Shipping options and rates are calculated at checkout based on your destination. Stay tuned — we occasionally run free-shipping promotions.

Each pair is made to order in Bali and takes approximately 2–3 weeks to handcraft. We take great pride in creating each pair with precision and care, and we truly appreciate you choosing to support our way of making.

Once your pair is ready, please allow an additional 5–10 working days days for delivery, depending on your destination.

During particularly busy periods, public holidays, or the European summer season, production may take a few additional days. We appreciate your patience and understanding — every pair is made with care, especially for you.

Not at all. Once you receive your order confirmation, our next update will be sent by email with your tracking number once your order has been completed and dispatched. As each pair is handcrafted to order, this may take a few weeks.

We are a small, dedicated customer service team, and we truly appreciate your patience while your pair is being made.

If you’re curious about how your order is progressing, please feel free to contact us at support@bulibasha.com. Our team will be happy to check the current stage of your order and provide you with an update.

We ship worldwide using FedEx, DHL, Aramex and Post Office depending on your destination. In some cases, if your address is classified as a remote or hard-to-reach area by the courier, we may use the local postal service to ensure your order can reach you.

Bulibasha does not charge or collect import taxes and duties at checkout. As these charges and import regulations vary between countries and can change over time, they are handled according to the regulations of the destination country.

By placing an order with Bulibasha, you acknowledge and agree that any applicable import duties, taxes or customs charges are the responsibility of the recipient and must be settled upon delivery or customs clearance.

For more information, please see our Shipping Policy.

Please refer to our Size Guide on our product page for detailed measurements and fit recommendations. If you're between sizes or need help choosing, our team is happy to assist.

Our footwear is made from natural materials which soak beautifully in water. Make sure you leave them in a well-ventilated area to dry naturally.

Selected styles may be available for customization. If you have a specific colour, material or design request, please contact our team before placing your order and we will let you know what is possible.

Yes. We work with selected boutiques, retailers, hotels and concept stores worldwide. Visit our Wholesale section or contact our B2B team on natural@bulibasha.com to learn more about our collections, pricing and ordering process.

We offer 30-day exchanges in case your footwear doesn’t fit as expected. Please keep in mind that every foot is unique, and the same shoe size can fit differently from one person to another.

At this time, we are unable to offer refunds due to the complexities of international import and customs regulations in our country. We truly appreciate your understanding.

For full details, please see our Returns & Exchanges Policy.

Please email us at support@bulibasha.com and let us know your desired date. We’ll do our best to accommodate your timeline and see what we can arrange. We’re always happy to help ♡